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Return & Refund Policy
1. Return & Refund Policy

As a company, Farmers Fresh Zone specializes in delivering fresh fruits and vegetables that are completely pesticide-free. We have always been committed to this cause & we have been consistently delivering the best service & the best products. We do everything we can from our side to ensure that you get the best quality products but there are certain guidelines that customers should go through. The products delivered by Farmers Fresh Zone reach your doorstep within 16 hours of harvest, in order to extend the product life & contain the freshness we advise the customers to refrigerate the products. Immediate consumption is always recommended but storage plays an important role in ensuring the freshness of our products.


Each order is packed carefully and we make sure that the customers receive nothing but the best produce from Farmers Fresh Zone. Still, it is advised that customers check their orders upon delivery, for any damages, order misplacement, product misplacement & confirm the expiry date of the packaged products.


In case a customer receives a product that is not up to the mark, we advise them to go through our Return & Refund Policy. This will create transparency between the customers & FarmersFZ, ultimately leading to a hassle-free Return & Refund procedure.


Return & Refund Guidelines for different products:
a. Leafy Vegetables

In case a customer receives a substandard product or is not satisfied with the quality of the product, the customer is advised to register a complaint with a pictorial representation of the product, within 8 hours of receiving the product.

b. Vegetables & Fruits:

In case a customer receives a substandard product or is not satisfied with the quality of the product, the customer is advised to register a complaint with a pictorial representation of the product, within 24hours of receiving the product.

c. Coconut, Papaya & Pineapple:

In case a customer receives a substandard product or is not satisfied with the quality of the product, the customer is advised to register a complaint with a pictorial representation of the product, within 3 days of receiving the product.

d. Packaged products:


In case a customer receives a packaged product that’s:

    1 , Wrong Product or Wrong Order.
    2 , The product has expired.
    3 , The product has been damaged, tampered with packaging, or items are missing.

All items must be returned in their original packaging with the tags intact & an image proof is to be attached with the complaint. Customers should return the product or report the issue within 8 hours of receiving the product.

Customers will only be eligible for a Return or a Refund only if they meet the above criteria.

All items must be returned in their original packaging with the tags intact & an image proof is to be attached with the complaint. Customers should return the product or report the issue within 8 hours of receiving the product.

Farmers Fresh Zone delivers only the freshest, toxic-free products to its customers. This is why we recommend customers to consume the products immediately. If the products are to be used later, we recommend storing them in a clean, hygienic & refrigerated environment.

3. Cancellation of Order.

FarmersFZ was serving our customers with COD for last 15 months. When the demonetization came in to play, as per customer request we integrated online payment system as a post delivery option :-Got a great response for the same. Based on that we made a customer survey and came to know that most of customers wish to purchase by cashless or by digital. As a result 27 Nov 2016 2pm onwards FarmersFZ completly moved to cashless transactions. Now customers can pay there order amount through online.

Once you are booked and payed the amount, we do not encourage cancellation from user end. Still users can cancel there order by contacting our customer care @+91 4847136781 12 hours before the delivery and the amount will be refund with in next 72 hours by liquid cash/online or FarmersFZ wallet.

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